Raising Complaints

From time to time, parents and others connected with the school may become aware of matters which cause them concern. To encourage resolution of such situations the Governing Body has adopted a Complaints Policy.

The procedure is devised with the intention that it will:

  • usually be possible to resolve problems by informal means
  • be simple to use and understand
  • be non adversarial
  • provide confidentiality
  • allow problems to be handled swiftly
  • address all the points at issue
  • inform future practice so that the problem is unlikely to recur

Full details of the procedure may be obtained from the school office or the complaint policy below.

Complaints must come to the school by hard copy. Emails will not be accepted.

 

Arrangements for handling complaints for parents/carers of SEND pupils

In the first instance, parent/carer complaints about the provision or organisation of SEND are dealt with through the procedures outlined in the School’s Complaints Policy. If there continues to be disagreement with regard to SEND provision, the Local Authority will make arrangements that include the appointment of independent persons with a view to avoiding or resolving disagreements between the parents/carers and the school. This includes access to mediation before tribunal. Parents/carers have a right to appeal to a SEND tribunal at any stage.